FAQ

1.        What are Trial version limitations?

It will work like a premium version, just 15 days of validation

2.        How long will my license be valid?

You can use your license forever, but you cannot benefit from free support and download new versions after the support period (1 year)

3.        Can I still use the product after the license’s support has expired in 1 year?

Yes, you can use it forever for that version (and released versions in the support period), but if you want to benefit from free upgrades and support you have to renew it.

4.        What should I enter for the “URL of your store”?

The domain of the store that you want to use the plugin on it, ensure that it is set correctly in the “Store” section of your web store.

5.        I have problems with installing and configuring my plugin, what should I do?

You can use this essential tutorial: https://youtu.be/dK2x6RDJbSk . However, you can use the “Installation Support” option to handle complicated situations.

6.        Where can I find my plugins and licenses?

You can see, download, edit, renew, and upgrade your licenses here: https://shop.resanehlab.com/en/customer/licenses

7.        I want a multi-domain license for some of your plugins, what can I do?

If the plugin’s license options does not include the multi-domain, contact us by submitting a ticket from https://shop.resanehlab.com/en/helpdesk/newticket

8.        I am using one installation of nopCommerce with multi-store. Do I need a multi-domain license?

Yes, if you want to use the plugin on different stores you have to get a multi-domain license or different licenses for each store.

9.        How can I change my license’s domain?

You can see, download, edit, renew, and upgrade your licenses here: https://shop.resanehlab.com/en/customer/licenses . Use the “Edit” button for your intended license to change the domain.

10.    I want to upgrade my Trial license, what should I do?

You can see, download, edit, renew, and upgrade your licenses here: https://shop.resanehlab.com/en/customer/licenses . If your license needs an upgrade, you can see the “Upgrade” button.

11.    I need some extra features that do not exist in the plugin, what should I do?

Please tell us your exact requirements by submitting a new ticket from https://shop.resanehlab.com/en/helpdesk/newticket

12.    I got this error on the plugin’s configuration page “Your license key is not matched with the license's domain. Please check the domain in the licenses section of your profile.” what is the problem?

Your submitted store URL does not match with your store’s URL. Check your license’s submitted URL from https://shop.resanehlab.com/en/customer/licenses and ensure that it is the same as your performing domain and entered URL in your store’s “Store” section.

13.    I got this error on the plugin’s configuration page “Your license is expired, please consider renewing your license.” what is the problem?

The plugin’s trial period is over, You have to upgrade your license from https://shop.resanehlab.com/en/customer/licenses

14.    I got this error on the plugin’s configuration page “There is no license with this License key, Please double check your license with which is provided in the licenses section of your profile.” what is the problem?

You entered a wrong license key; find the correct one from https://shop.resanehlab.com/en/customer/licenses

15.    I got this error on the plugin’s configuration page “Your license is not valid for this nopCommerce version, because it released after your order support period. You can use it on nopCommerce versions released during the support period of your order and all previous versions…” what is the problem?

You want to use an expired license with a new version of the nopCommerce. Please consider that you can use plugin updates released during the support period (1 year after the purchase).